Volunteer
Opportunities
in Montreal

• Société de l'arthrite du Canada - Arthritis Society Canada Combattre le feu de l’arthrite par la recherche, la défense de la cause, l’innovation, l’information et le soutien. Fighting the fire of arthritis through research, advocacy, innovation, information, and support.

Arthritis Line's operator

Offer number: 02042

Valid until: 31-01-2027

• Société de l'arthrite du Canada - Arthritis Society Canada Combattre le feu de l’arthrite par la recherche, la défense de la cause, l’innovation, l’information et le soutien. Fighting the fire of arthritis through research, advocacy, innovation, information, and support.

Activity sector(s)

• Physical and Mental Health

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Type(s) of activity Personal Assistance and Moral Support

District Remote volunteering

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Context of the mandate

Position Overview 

Arthritis Line volunteer answers inquiries received through our nationwide arthritis information and support system and actively communicates crucial information and offers support to people affected by arthritis across Canada.  

Major Contacts 

• An Arthritis Society Canada Staff member will directly oversee this role   

• People affected by arthritis, and people interested in learning more about arthritis and Arthritis Society Canada 

• Other volunteers and Arthritis Society Canada staff 

Volunteering Environment 

This position is remote, volunteers can participate where they have access to internet and a private environment.  

We thank all applicants for their interest in volunteering with Arthritis Society Canada, however, please be advised that not all candidates can be selected to join our volunteering program.  

Tasks

• Listen to, inform, and support individuals affected by arthritis.

• Respond to inquiries by phone, email, and online chat.

• Provide compassionate listening and support to individuals who feel stressed, worried, or overwhelmed by their situation.

• Direct individuals to online resources, local support services, and programs offered by the Arthritis Society Canada.

• Share information about the Arthritis Society Canada’s educational resources, activities, and services.

• Document interactions and complete necessary follow-ups while maintaining confidentiality.

• Participate in team meetings and ongoing training opportunities.

Desired qualifications

• A strong interest in supporting individuals affected by arthritis.

• Excellent communication and active listening skills.

• Empathy, patience, and the ability to provide compassionate support to individuals facing challenging situations.

• Ability to communicate information clearly and direct individuals to appropriate resources.

• Comfort with technology and remote communication tools.

• Having access to a quiet, private space with a reliable internet connection.

• Ability to maintain confidentiality and demonstrate professionalism.

• Willingness to complete the required training and become familiar with arthritis and Arthritis Society Canada’s resources.

• Personal experience with or knowledge of arthritis is an asset.

Expected level of involvement

• Arthritis Line volunteers are asked to commit to one, 2-hour shift each week (between Monday and Friday, between 9 a.m. and 7 p.m. Eastern Time.)  

• We ask for a minimum commitment of 6 months   

• Bi-monthly Arthritis Line volunteer team meetings; occasional professional development sessions offered throughout the year

Available Shifts in English (Eastern Time), as of October 19, 2026

• Monday: Anytime between 1:00 p.m. –  3:00 p.m. or 3:00 p.m. – 5:00 p.m.
• Thursday: Anytime between 9:00 a.m. – 11:00 a.m. or 3:00 p.m. – 5:00 p.m.

Perks we offer

• Reference letter (upon request)
• Volunteer appreciation events

Spoken Language(s) Unilingual French accepted Unilingual English accepted Bilingual FR-EN accepted

Specific Criteria Accessible for people with limited mobility Available only evenings and/or weekends French not required

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Profiles of volunteers accepted:

• Individual

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Availability(s) sought by the organization

	Before noon Afternoon Evening
Monday	Morning Afternoon Evening
Tuesday	Morning Afternoon Evening
Wednesday	Morning Afternoon Evening
Thursday	Morning Afternoon Evening
Friday	Morning Afternoon Evening
Saturday
Sunday

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