Volunteer
Opportunities
in Montreal

• Connected Canadians Canadiens Branchés est une organisation nationale à but non lucratif qui offre une formation et un soutien technologiques gratuits aux personnes âgées dans tout le Canada. Canadiens Branchés soutiennent diverses populations, y compris les personnes âgées Canadians Connected is a national non-profit organization that provides free technology training and support to seniors across Canada. Canadians Connected supports diverse populations, including immigrant seniors, Aboriginal seniors, seniors with dementia

Workshop Facilitator and Technology Mentor for Seniors (English)

Offer number: 01892

Valid until: 31-12-2026

• Connected Canadians Canadiens Branchés est une organisation nationale à but non lucratif qui offre une formation et un soutien technologiques gratuits aux personnes âgées dans tout le Canada. Canadiens Branchés soutiennent diverses populations, y compris les personnes âgées Canadians Connected is a national non-profit organization that provides free technology training and support to seniors across Canada. Canadians Connected supports diverse populations, including immigrant seniors, Aboriginal seniors, seniors with dementia

Activity sector(s)

• Seniors
• Sports and Recreation

---

Type(s) of activity Teaching and Mentoring Technology

District Remote volunteering Côte-des-Neiges–Notre-Dame-de-Grâce Lachine Montreal-Est Montreal-Nord Montreal-West West Island

---

Context of the mandate

Are you a calm and patient person who loves helping people? Are you interested in teaching/coaching, information technology, working with older adults, or have a background in technology? 

We're currently recruiting Technology Mentors to support workshops in Pointe-Claire and Montreal, starting this September. We're also looking to grow our base of Montreal-area mentors to support local events and clients remotely across Canada as soon as possible.

As a Technology Mentor, you will play a crucial role in empowering seniors through free technology training and support. Volunteers will undergo Connected Canadians' comprehensive training program, equipping them with the necessary skills to become effective mentors. The training covers the Steps of Service during a typical client session, guidance on working with seniors with varying impairments and needs, online security best practices, and more.
 

Tasks

• In-Person Mentorship – Support seniors at interactive workshops held in Pointe-Claire and Montreal areas.
• One-on-One Virtual Support – Assist seniors nationwide through phone or video calls, helping them troubleshoot devices, set up apps, and gain confidence online.
• Workshop Facilitation – Lead or assist in delivering educational sessions and slide decks on key topics such as email setup, online safety, digital banking, social media, and video calling to groups of 15 older adults.

Volunteers are matched with clients based on skills, availability, and client needs.

Desired qualifications

• Strong spoken and written communication skills in both English and French

• Comfortable using everyday technology, including smartphones, tablets, computers, email, video calling, and common apps

• Patient, friendly, and comfortable supporting older adults with different levels of technology experience

• Able to explain technology clearly, simply, and at an appropriate pace

• Reliable, respectful, and willing to learn Connected Canadians’ processes and approach to client support

• Comfortable working with people from diverse cultural, linguistic, and socioeconomic backgrounds

• Able to adapt to different learning styles, accessibility needs, and levels of confidence with technology

• Available to participate in in-person volunteer opportunities in the Montreal area

• Additional languages are an asset

• Previous experience in technology, customer service, teaching, mentoring, community work, or supporting older adults is an asset, but not required

• No formal technology education or certification is required. Training and support are provided by Connected Canadians

Expected level of involvement

This is a flexible volunteer role designed to fit around your availability.

Volunteers can support Connected Canadians in two ways:

• In-person technology workshops in Montreal, typically about 2 hours per session. Workshops are offered regularly, including weekly opportunities, and volunteers can sign up for sessions that fit their schedule.

• Virtual one-on-one technology support sessions with older adults, typically about 1 hour per session. Sessions are usually held over Zoom, with telephone support also available depending on the client’s needs and preferences.

There is no expectation to volunteer every week. We are looking for volunteers who can participate on an ongoing basis and choose opportunities that work with their availability.

Perks we offer

• Reference letter (upon request)
• Reimbursement of public transit expenses

Spoken Language(s) Unilingual English accepted Bilingual FR-EN accepted

Specific Criteria Accessible for people with limited mobility French not required

---

Profiles of volunteers accepted:

• Individual

---

Availability(s) sought by the organization

	Before noon Afternoon Evening
Monday	Morning Afternoon Evening
Tuesday	Morning Afternoon Evening
Wednesday	Morning Afternoon Evening
Thursday	Morning Afternoon Evening
Friday	Morning Afternoon Evening
Saturday	Morning Afternoon
Sunday

---